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GoHealthcare Case Study Library

Developed by GoHealthcare Practice Solutions

Healthcare Operations Case Studies

Explore 22 de-identified engagements across prior authorization, patient access, revenue cycle and payment integrity, compliance, payer contracting, surgery, credentialing, technology, operational transformation, and healthcare investment.

Use the search and filters to find case studies that match your specialty, operational challenge, or area of interest. Each study may appear under multiple focus areas because healthcare workflows are interconnected.

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22individual case studies
11operational focus areas
1searchable resource library
Important: These de-identified case studies are provided for professional, educational, and informational purposes. Outcomes vary based on specialty, payer mix, volume, documentation quality, technology, staffing, implementation scope, and other organizational factors. No specific authorization, financial, compliance, reimbursement, or performance result is guaranteed.

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Find a Relevant Engagement

Search by procedure, operational challenge, specialty, organization type, payer issue, or business need. Select a focus area to narrow the library.

Operational focus area

22 case studies

Showing all published case studies

01

Case Study 01

Florida-based pain and orthopedic practice

Prior Authorization and Clinical Operations Support

GoHealthcare took ownership of complex prior authorization, utilization management, surgical coordination, scheduling, workers’ compensation workflows, and patient access support.

Prior Authorization & Utilization Patient Access & Scheduling Practice Operations & Scale

Reported operational outcomes

  • Existing authorization backlogs were cleared
  • Clinical-necessity-related denials decreased
  • Procedure and surgical scheduling became more reliable
Read the Full Case Study
02

Case Study 02

Kansas-based high-volume pain management practice

Prior Authorization Backlog Support for a Pain Practice

A focused recovery engagement prioritized stalled cases, corrected incomplete requests, coordinated payer follow-up, and introduced organized tracking while new requests continued.

Prior Authorization & Utilization Practice Operations & Scale

Reported operational outcomes

  • The large authorization backlog was cleared
  • Authorization turnaround improved
  • Procedure schedules stabilized
Read the Full Case Study
03

Case Study 03

Texas organization with five clinics and one ASC

Full Revenue Cycle Management for a Multi-Location Pain Practice

GoHealthcare connected authorization, medical necessity, documentation, billing, follow-up, and performance visibility across multiple clinics and an ambulatory surgery center.

Revenue Cycle & Revenue Integrity Prior Authorization & Utilization Practice Operations & Scale Surgical & ASC Operations Performance & Governance

Reported operational outcomes

  • Billing accuracy improved organization-wide
  • Rework and delays were reduced
  • Leadership gained clearer enterprise revenue-cycle visibility
Read the Full Case Study
04

Case Study 04

Nevada healthcare practice with growing administrative demand

AI Governance and Custom AI Agent Implementation

The engagement established responsible AI guardrails and introduced a custom agent supporting patient access and revenue cycle workflows while retaining human review and oversight.

Technology, Data & AI Patient Access & Scheduling Revenue Cycle & Revenue Integrity Practice Operations & Scale Performance & Governance

Reported operational outcomes

  • Patient access workflows became more efficient
  • Administrative burden decreased
  • Productivity increased without additional headcount
Read the Full Case Study
05

Case Study 05

Multi-specialty practice with a complex payer mix

Revenue Cycle Audit, Compliance, and Payer Strategy

A comprehensive engagement reviewed the full revenue cycle, coding and documentation risk, compliance exposure, denial trends, reimbursement performance, and payer strategy.

Revenue Cycle & Revenue Integrity Compliance, Coding & Audit Payer Strategy, Contracting & Credentialing Prior Authorization & Utilization Performance & Governance

Reported operational outcomes

  • Revenue leakage was identified and corrected
  • Denials and payment delays decreased
  • Compliance confidence and payer discussions strengthened
Read the Full Case Study
06

Case Study 06

Specialty pain and neuromodulation practice

Accelerating Spinal Cord Stimulation Prior Authorizations

GoHealthcare redesigned the spinal cord stimulation authorization workflow around case readiness, payer-specific criteria, documentation integrity, proactive follow-up, and scheduling handoffs.

Prior Authorization & Utilization Patient Access & Scheduling Practice Operations & Scale

Reported operational outcomes

  • Authorization decisions moved faster
  • Preventable rework decreased
  • Qualified patients progressed toward treatment sooner
Read the Full Case Study
07

Case Study 07

Specialty practice with an affiliated ambulatory surgery center

Integrating Physician and ASC Revenue Cycle Operations

Professional and facility revenue cycles were connected through shared authorization controls, charge reconciliation, coordinated denial analysis, payment review, and unified reporting.

Revenue Cycle & Revenue Integrity Surgical & ASC Operations Practice Operations & Scale Performance & Governance

Reported operational outcomes

  • Charge capture became stronger
  • Preventable denials were identified earlier
  • Leadership gained full procedural revenue visibility
Read the Full Case Study
08

Case Study 08

Specialty pain and spine practice

Advanced Spine Procedure Denial Recovery

The team addressed existing denials and future approval readiness with payer-policy reviews, medical-necessity gap analysis, procedure-specific checklists, appeal preparation, and pre-submission quality assurance.

Prior Authorization & Utilization Compliance, Coding & Audit Revenue Cycle & Revenue Integrity

Reported operational outcomes

  • Medical-necessity documentation became stronger
  • Missing information was identified earlier
  • Future approval readiness improved
Read the Full Case Study
09

Case Study 09

Specialty pain and musculoskeletal practice

Workers’ Compensation and MVA Revenue Cycle Management

A centralized operating model connected treatment authorization, documentation, adjuster and attorney coordination, billing, accounts receivable, fee-schedule review, disputes, and case reporting.

Prior Authorization & Utilization Revenue Cycle & Revenue Integrity Payer Strategy, Contracting & Credentialing Practice Operations & Scale Performance & Governance

Reported operational outcomes

  • Treatment authorization processes improved
  • Unpaid claims received case-specific recovery follow-up
  • Ownership and financial visibility became clearer
Read the Full Case Study
10

Case Study 10

Specialty surgical practice managing a complex case

Out-of-Network Surgery and Single-Case Agreement Strategy

GoHealthcare coordinated network-gap evidence, medical-necessity review, payer escalation, an exception pathway, financial readiness, professional and facility alignment, and claim preparation.

Prior Authorization & Utilization Payer Strategy, Contracting & Credentialing Patient Access & Scheduling Revenue Cycle & Revenue Integrity Surgical & ASC Operations

Reported operational outcomes

  • The out-of-network surgery was authorized
  • A clearer reimbursement pathway was established
  • Cancellation and financial risk were reduced
Read the Full Case Study
11

Case Study 11

Independent physician practice with a lean team

Patient Access and Front-End Revenue Integrity Transformation

The patient-access workflow was redesigned from appointment request through encounter readiness and billing handoff, including registration, eligibility, referrals, authorization, communication, and schedule recovery.

Patient Access & Scheduling Prior Authorization & Utilization Revenue Cycle & Revenue Integrity Practice Operations & Scale

Reported operational outcomes

  • Eligibility discrepancies were found earlier
  • Authorization readiness improved
  • Preventable cancellations decreased
Read the Full Case Study
12

Case Study 12

Independent interventional pain management practice

Interventional Pain Coding and Audit-Risk Remediation

A structured remediation program combined chart audits, coding and modifier review, documentation templates, provider education, pre-bill quality assurance, corrective actions, and ongoing monitoring.

Compliance, Coding & Audit Revenue Cycle & Revenue Integrity Prior Authorization & Utilization Performance & Governance

Reported operational outcomes

  • Coding accuracy and documentation consistency improved
  • High-risk claims were identified earlier
  • Audit exposure and preventable denials decreased
Read the Full Case Study
13

Case Study 13

Multi-location pain, MSK, and orthopedic organization

Scaling a Multi-Location Musculoskeletal Practice

GoHealthcare standardized and centralized intake, eligibility, authorization, scheduling, work queues, quality assurance, productivity management, reporting, and capacity planning across locations.

Practice Operations & Scale Patient Access & Scheduling Prior Authorization & Utilization Revenue Cycle & Revenue Integrity Technology, Data & AI

Reported operational outcomes

  • Patient and procedure capacity increased
  • Performance became more consistent across locations
  • Growth was supported without proportional hiring
Read the Full Case Study
14

Case Study 14

High-volume, multi-location musculoskeletal specialty practice

Payer Policy Change Crisis Management for a High-Volume Musculoskeletal Practice

GoHealthcare interpreted new medical-necessity criteria, managed a vendor and portal transition, identified procedures at risk, redesigned payer-specific workflows, and established ongoing policy monitoring.

Prior Authorization & Utilization Payer Strategy, Contracting & Credentialing Practice Operations & Scale Patient Access & Scheduling Compliance, Coding & Audit

Reported operational outcomes

  • The new payer requirements were implemented through a standardized transition workflow
  • At-risk procedures were identified and escalated before scheduled dates
  • Avoidable denials, duplicate work, and staff confusion decreased
Read the Full Case Study
15

Case Study 15

Multi-specialty physician organization

Full Operational Turnaround of an Underperforming Multi-Specialty Practice

GoHealthcare evaluated the complete operating environment, stabilized daily operations, reduced authorization and billing backlogs, improved denial and accounts-receivable performance, and established sustainable governance.

Practice Operations & Scale Revenue Cycle & Revenue Integrity Prior Authorization & Utilization Patient Access & Scheduling Technology, Data & AI

Reported operational outcomes

  • Daily operations and departmental accountability stabilized
  • Authorization and billing backlogs were reduced
  • Denial, aging A/R, and revenue-cycle performance improved
Read the Full Case Study
16

Case Study 16

Orthopedic, spine, neurosurgical, and ASC-based surgical organization

Complex Orthopedic and Spine Surgical Coordination and Financial Clearance Transformation

The surgical coordination process was redesigned from physician decision through authorization, facility and financial clearance, preoperative readiness, procedure completion, charge capture, and billing handoff.

Surgical & ASC Operations Prior Authorization & Utilization Patient Access & Scheduling Revenue Cycle & Revenue Integrity Practice Operations & Scale

Reported operational outcomes

  • Surgical cases progressed through readiness checkpoints faster
  • Preventable cancellations and last-minute disruptions decreased
  • Authorization, financial clearance, and billing readiness improved
Read the Full Case Study
17

Case Study 17

Physician practice dispensing off-the-shelf spinal orthoses

Off-the-Shelf Back and Neck Brace Billing Audit and Place-of-Service Remediation

A focused DMEPOS audit reviewed POS 11 versus POS 12, HCPCS selection, medical necessity, orders, proof of delivery, supplier documentation, claim correction, and sustainable pre-bill controls.

Compliance, Coding & Audit Revenue Cycle & Revenue Integrity Practice Operations & Scale Performance & Governance

Reported operational outcomes

  • Place-of-service reporting was corrected when supported
  • DMEPOS compliance and audit readiness strengthened
  • Pre-bill governance reduced audit and recoupment exposure
Read the Full Case Study
18

Case Study 18

Growing multi-specialty organization with expanding providers and locations

Provider Credentialing, Payer Enrollment, and Contracting Transformation

GoHealthcare resolved outstanding applications, standardized provider files, improved enrollment accuracy, strengthened payer contracting, protected effective dates, and established participation governance.

Payer Strategy, Contracting & Credentialing Practice Operations & Scale Revenue Cycle & Revenue Integrity Performance & Governance

Reported operational outcomes

  • Provider enrollment accelerated
  • Credentialing files and payer-participation visibility improved
  • Contracting and effective-date controls reduced revenue risk
Read the Full Case Study
19

Case Study 19

Multi-specialty organization with complex payer contracts

Payer Underpayment, Contract Variance, and Reimbursement Recovery Audit

GoHealthcare reconstructed contract payment rules, identified systematic underpayments, pursued valid recovery, corrected payer configuration defects, and established continuous payment-compliance monitoring.

Revenue Cycle & Revenue Integrity Payer Strategy, Contracting & Credentialing Compliance, Coding & Audit Performance & Governance

Reported operational outcomes

  • Valid underpayments were recovered
  • Fee-schedule and payer-configuration defects were corrected
  • Ongoing contract-compliance monitoring was established
Read the Full Case Study
20

Case Study 20

Specialty physician organization treating injury-related cases

Medical Lien Claims Tracking, Settlement Recovery, and Revenue Protection

GoHealthcare consolidated medical lien accounts, verified attorney and case information, tracked matters through settlement, governed reduction requests, reconciled payments, and established a dedicated lien revenue-cycle model.

Revenue Cycle & Revenue Integrity Practice Operations & Scale Performance & Governance

Reported operational outcomes

  • Forgotten lien accounts were identified
  • Settled-but-unpaid balances were prioritized and recovered
  • Reduction, reconciliation, and governance controls were established
Read the Full Case Study
21

Case Study 21

Private equity investor evaluating a multi-location physician practice platform

Private Equity Healthcare Investment, Operational Due Diligence, and Value-Creation Advisory

GoHealthcare performed operational due diligence, transaction support, closing-readiness planning, and post-close value-creation advisory across revenue cycle, payer infrastructure, credentialing, compliance, staffing, technology, and governance.

Investment & Value Creation Performance & Governance Practice Operations & Scale Revenue Cycle & Revenue Integrity Payer Strategy, Contracting & Credentialing

Reported operational outcomes

  • Hidden operational risks and execution requirements were identified
  • The acquisition proceeded with clearer transaction and closing priorities
  • A sequenced 100-day roadmap and integration playbook were established
Read the Full Case Study
22

Case Study 22

Multi-provider interventional pain management and musculoskeletal practice

Practice Transformation Through CCM, RTM, and RPM Implementation

GoHealthcare designed and implemented integrated Chronic Care Management, Remote Therapeutic Monitoring, and Remote Patient Monitoring programs supported by standardized workflows, compliance controls, revenue cycle integration, technology, and operational governance.

Care Management & Remote Monitoring Patient Access & Scheduling Revenue Cycle & Revenue Integrity Practice Operations & Scale Compliance, Coding & Audit Technology, Data & AI Performance & Governance

Reported operational outcomes

  • Integrated CCM, RTM, and RPM services were successfully launched
  • Patient engagement, care coordination, and provider visibility improved
  • Documentation, compliance readiness, and recurring reimbursement opportunities strengthened
Read the Full Case Study

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Developed by

Pinky Maniri

MSc, BSc, CRCR, CSAPM, CSPPM, CSBI, CSPR, CSAF, Certified in Healthcare A.I. Governance

Founder and Chief Executive Officer of GoHealthcare Practice Solutions

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Professional and Educational Disclaimer

This content is provided by GoHealthcare Consulting and Business Development LLC, doing business as GoHealthcare Practice Solutions, LLC, for general professional, operational, educational, and informational purposes only. It is not medical, legal, regulatory, compliance, coding, billing, reimbursement, financial, or payer-specific advice and does not establish a consultant-client, attorney-client, provider-patient, or other professional relationship.

Coverage requirements, utilization-management criteria, payer policies, medical-necessity standards, laws, regulations, coding rules, reimbursement methodologies, technology requirements, and clinical guidance may change. Users must independently verify all information against current official sources, applicable contracts, federal and state requirements, payer-specific policies, CMS guidance, NCDs, LCDs, CPT®, HCPCS, ICD-10-CM, and other authoritative materials before making operational, clinical, compliance, coding, billing, or financial decisions. No approval, payment, reimbursement, compliance outcome, or business result is guaranteed.

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    • 8 Excellence Frameworks™
    • CMS Ambulatory Specialty Model (ASM)
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    • Pain Management Specialty Hub
    • Neurosurgery Specialty Hub
    • Physical Medicine & Rehabilitation (PM&R) Specialty Hub
    • Orthopedic Surgery Specialty Guide
    • Ambulatory Surgery Center Specialty Hub
  • Prior Authorization Resource Center
    • Overview
    • Our Prior Authorization Process
  • Revenue Cycle Management Resource Center
    • Overview
    • RCM Process
    • Revenue Integrity
  • CLIENT PORTAL
  • READ OUR BLOG
  • GoHealthcare Pain and MSK Value-Based Reimbursement Center™
  • Frequently Asked Questions and Answers - GoHealthcare Practice Solutions
  • Remote Therapeutic Monitoring, Remote Physiologic Monitoring, and Chronic Care Management